Archive

Posts Tagged ‘Setup’

Smart Feedback Management: 7 steps to take feedback the right way

Aug 8, 2011 Leave a comment

In business and also in private life, it is normal to get all types of feedback from time to time. Sometimes it is outspoken, sometimes you get it indirect. It does not matter if it is positive or negative feedback, the most important in my opinion is to take it the right way – a structured one – and to use it for your development.

This is what I learned and how I process feedback today:

1. Take the feedback without discussing it. Just listen, take the person serious, and say “Thank you!”. If possible, try to write the feedback down to look it up later.

2. In case of negative feedback, do not defend yourself. Accept the opinion of the other person – this does not mean to agree to the feedback itself – and ask for ideas to improve from the other ones point of view. Try to benefit from the feedback without being offended.

3. Explain that you will think about the feedback to improve yourself and – again – say “Thank you!”.

4. Take some minutes with yourself to lean back, breath, and think about the feedback. Try to filter the feedback, delete all emotions and identify the main points of the feedback. For complex feedback, I recommend to use a mind map to structure your thoughts.

5. Decide, if you want to do something about these main points. If yes, think about measures to improve and integrate these measures into your planning or your todo-list.

6. Think about a response to the person who provided the feedback. If you developed measures for improvement, the person might be happy to hear about it.

If you can not understand the feedback, decide if it makes sense to re-contact the person to explain that you thought about it but can not comprehend the given opinion. – This can be the starting position for a more detailed feedback to think about. But be careful to avoid an infinite loop. 😉

7. Finally, I recommend to archive the feedback. If you scan it, you can “dispose” the paper version of the feedback literally to complete feedback processing.

What do you think about this procedure? Can you provide me feedback to improve? 😉

Advertisements

Professional Performance Standards – Request for Comment

Jun 12, 2011 Leave a comment

Inspired by existing standards like EN ISO or OHSAS etc. and my previous suggestion for professional performance standards I decided to develop a request for comment for a professional performance standard applicable to all persons.

This is the first draft of my proposal for this standard and I am looking forward to receive your feedback! 🙂

Professional Performance Standards – Request for Comment

1. Introduction
The application of a self-management system is a strategic decision of a person to enhance personal performance and to improve cooperation in a business environment.

This standard is designed to prove reliability and honesty of the person.

The defined requirements are generic and shall be applicable to all persons.

2. Personal Commitment
The person shall state to comply with the requirements of this standard.

3. Basic Requirements

3.1. Task Management
The person shall establish and maintain a reliable task management system to register all tasks. These tasks shall be prioritized and scheduled to ensure completion.

3.2. Mail Management

3.2.1. Incoming Mail
The person shall process incoming mail within 24 business hours.

Processing shall be done by “first touch” without returning the incoming mail to inbox.

Processing of incoming mail is defined as:
a) delete mail, if information is not relevant and answering not requested
b) forward mail
c) answer mail
d) transform mail into a task
In case of b) and d) sender shall be informed about processing decision.

3.2.2. Outgoing Mail
The person shall write outgoing mail as short and precise as possible.

The person shall address outgoing mail to relevant addressees only.

3.3. Time Management
The person shall establish and maintain a system to manage available time.

3.4. Office/Desk Management
The person shall ensure privacy of all processed information.

The person shall minimize usage of paper.

3.5. Document Management
The person shall archive documents and records to ensure traceability of the work performed.

3.6. Password Management
The person shall ensure the use of strong passwords.

The person shall protect passwords and keep passwords a personal secret.

3.7. Feedback Management
The person shall evaluate received feedback regarding performance and shall develop measures to improve.

Organize your desk – Lean and clean!

Feb 26, 2011 1 comment

Inspired by a colleague who loves to clean up everything, I started to lean and clean my desk as well. Today, I have only my computer (flat screen, notebook, mouse (without mouse pad!), and keyboard), a telephone, a memo cube, and a cup with a ballpoint, a highlighter, and a pencil on my desk. No paper, no other stuff. Also the walls are empty, only one calendar, a clock, and a framed A0 printout of our mission statement.

This lean and clean surrounding helps me to focus onto my work and I feel much more organized and structured. Less distraction, less mess. 🙂

To achieve this, I started with putting all the papers and documents onto a big pile and worked through it according to my inbox processing and archiving behavior. I tried to throw away as much stuff as possible. To make this a little bit easier, I store sorted out papers temporarily in a box which I empty from time to time by first-in-first-out principle. This offers the possibility to buffer my trash a little bit and to have the chance to retrieve thrown away papers for some weeks or months. 😉

After sorting all my papers and after throwing away unnecessary stuff like additional cups, notepads, decoration, and other gadgets, I took a cloth and wiped the table. Perfect!

Since that, I try to keep my desk as clean as possible. I process all incoming documents and meeting notes according to my inbox processing and I archive (and throw away) everything right away. In addition, I try to work online to use as little paper as possible. For all working documents, that I can not avoid, I maintain a folder that I can put into the drawer easily in the evening. – And my desk is lean and clean. 🙂

And does it work? Definitely! Feedbacks from colleagues and customers confirm it and my achievements visualize it as well. I am more successful and more productive than ever before. – And I absolutely enjoy it! 🙂

Toodledo.com: HowTo get started in 4+2 steps… (Updated!)

Feb 15, 2011 1 comment

After explaining to a few people how to get started with Toodledo during the last weeks, I decided to write a short “HowTo get started with Toodledo in 4+2 steps”:

1. Register at Toodledo.com, it’s free and it takes only seconds!

2. Go to “Settings” (top right corner) and…

  • Set “Display Preferences” to “Entire page scrolls”, “Grid (One line with columns)” and activate “Show note and file attachment icons on the left”.
  • Activate the following “Fields/Functions Used”:
    Folder, Start Date, Due Date, Repeat, Length, Timer, Priority, Tag, Status, Star.
    To learn more about how I use these fields, please see “Task Management with Toodledo.com”.
  • Set “Row Style” to “Title is styled by priority” and “Completed tasks are dimmed”.
  • Set “Default View” to “Folder”.
  • Configure the following “New Task Defaults”:
    Start Date: Today, Status: Next Action
  • Set “Show Tab Counts” to “Show the number of tasks inside each list”.

3. Go to “Tools > More…” and activate e-mail importing within “Email Import / Export”. You can use this e-mail-address to mail tasks to toodledo.

4. Go to “Organize > Folders” and create folders (these are your to-do lists) for different areas like main job, bigger projects, private, shopping,…

Optional steps:

5. If you like to go to “Goals” and insert your goals. If you are interested in this topic please see “planning section”.

6. Finally, if you want to import tasks from an existing tool go to “Tools > Import / Export” and use the appropriate function.

This is it! Now you are ready to go to your “Tasks” and to add tasks via “Add Task”.

To read more about how to use Toodledo, I recommend to continue with “Daily Operations – How to manage my day?” or “Inbox processing”.

PS: If you have ideas or comments how to optimize this howto, please do not hesitate to post your thoughts.

Overview

Jan 18, 2011 1 comment

The current version of my practices how I manage my life consists of three major building blocks:

General setup – How to get started?: To get started with managing my life, I worked on three elements as basic setup. I implemented a reliable task management, I adapted a methodology to process my inboxes, and I started to learn more about my strengths and weaknesses as well as my skills and talents.

Planning – How to realize my dreams?: To structure my thoughts and to achieve my dreams, I developed a top-down approach to define my dreams, to plan the upcoming year and to stay focused during the year.

Daily Operations – How to manage my day?: Finally, I optimized my daily tasks processing and I improved my time management to ease my daily duties.

Overall, I try to keep these building blocks as simple as possible and wherever I find a good tool that supports these tasks, I would definitely try to integrate it in a beneficial way.

Please find out more about the details within the posts linked above.

Categories: Intro Tags: , , , ,