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Posts Tagged ‘Plan-Do-Check-Act’

Smart Feedback Management: 7 steps to take feedback the right way

Aug 8, 2011 Leave a comment

In business and also in private life, it is normal to get all types of feedback from time to time. Sometimes it is outspoken, sometimes you get it indirect. It does not matter if it is positive or negative feedback, the most important in my opinion is to take it the right way – a structured one – and to use it for your development.

This is what I learned and how I process feedback today:

1. Take the feedback without discussing it. Just listen, take the person serious, and say “Thank you!”. If possible, try to write the feedback down to look it up later.

2. In case of negative feedback, do not defend yourself. Accept the opinion of the other person – this does not mean to agree to the feedback itself – and ask for ideas to improve from the other ones point of view. Try to benefit from the feedback without being offended.

3. Explain that you will think about the feedback to improve yourself and – again – say “Thank you!”.

4. Take some minutes with yourself to lean back, breath, and think about the feedback. Try to filter the feedback, delete all emotions and identify the main points of the feedback. For complex feedback, I recommend to use a mind map to structure your thoughts.

5. Decide, if you want to do something about these main points. If yes, think about measures to improve and integrate these measures into your planning or your todo-list.

6. Think about a response to the person who provided the feedback. If you developed measures for improvement, the person might be happy to hear about it.

If you can not understand the feedback, decide if it makes sense to re-contact the person to explain that you thought about it but can not comprehend the given opinion. – This can be the starting position for a more detailed feedback to think about. But be careful to avoid an infinite loop. 😉

7. Finally, I recommend to archive the feedback. If you scan it, you can “dispose” the paper version of the feedback literally to complete feedback processing.

What do you think about this procedure? Can you provide me feedback to improve? 😉

My practices how I manage my life in one pdf as download

Feb 13, 2011 Leave a comment

I thought it might be value adding to put all my practices how I manage my life into one pdf to have everything in one compact document which can be printed out easily for example. – And if you are interested in sharing this paper with your friends or colleagues, feel free to send them a copy.

Download now: My practices how I manage my life (PDF, 81.1KB)

Planning – How to realize my dreams?

Jan 19, 2011 Leave a comment

During my last years in school, the idea of visiting all seven continents grew in my mind and this dream was born. But at those days, I did not really start planning to realize this dream. I was just traveling wherever an opportunity arose and many of these opportunities made my visit North America, but no other continents. Thus, realizing this dream was still a dream…

Influenced by the experience that I made within my main job – where I have to plan a lot in the context of project management, continuous improvement and Deming’s Plan-Do-Check-Act cycle – I began to transfer these planning habits to my personal life. This gives me structure and guidance throughout the year and helps me to realize my dreams.

I differentiate between three different levels of planning:

Strategic planning: This is the big picture of my life that I update once a year. It contains the dreams of my life, my overall goals and looks up to 10 years into the future.

Tactical planning: Once a year, based on the strategic planning, I develop a plan of concrete measures that I want to implement during the next year to get a little bit closer to my dreams.

Operational planning: During the year, I check the status of my measures every month, adjust the planning (if necessary), and add additional activities for new measures to my task management as starting point for my daily operations.

I perform these different levels of planning in a top-down approach from strategic to operational planning on a regular basis and insert upcoming issues during the year in a bottom-up approach from my daily operations into the planning.

To read more about this approach, I recommend starting with the “Strategic planning”.